Cambridge Digital Navigator Program Helps Cambridge Residents Bridge Technology Divide

Digital Navigators, a team of six community-based roles deployed across various local settings, are working to help Cambridge residents bridge the digital divide. These Digital Navigators help with internet sign-ups, device setup, troubleshooting, and navigating online applications for services and programs.

According to a City of Cambridge news release, this initiative is a collaborative effort involving multiple local organizations, such as the Department of Human Service Programs, Cambridge Public Library, Cambridge Public School Department, Just-A-Start, HRI, Cambridge Housing Authority, and CCTV, all inspired by the MassHire Digital JEDI Consortium.

Since its launch in August 2024, the Cambridge Digital Navigator Program has responded to over 2,000 digital support requests, served more than 800 residents, and distributed 569 devices, including laptops and Wi-Fi hotspots. It has also connected 102 households to low-cost internet services, helping residents improve digital access and skills.

Additionally, the Digital Navigator Program has enrolled 76 residents in digital literacy classes and referred 164 residents to additional community services, including housing, child care, and food assistance.

The program targets residents who lack essential internet skills. During the COVID-19 pandemic, up to 40% of Cambridge's community members reported being unsure how to use the internet for basic functions, such as banking, applying for jobs, contacting medical support, or purchasing groceries.

The Mass Broadband Institute, the American Rescue Plan Act, and the MassHire Metro North Workforce Development Board provide funding for the program. Efforts are underway to expand the program's reach.

Cambridge officials, including City Manager Yi-An Huang, have praised the program for its significant positive impact on enhancing digital access and overall quality of life for underserved residents.

“Thanks to this innovative program model and close collaboration with our partners, we have supported hundreds of residents in accessing digital and community resources that enhance their quality of life," Huang said in the news release.